Hart's Coffee Cart Terms Of Service
Payment is required in full to secure your function date and times. EFT or credit card payments are accepted. Credit card attracts a 2.9% paypal fee and is the only form of payment for last minute bookings where there is no time left for EFT to clear. An invoice will be emailed to you. We do not take payment over the phone, unless you require assistance.
If cancellation is received via email prior to event date, a 50% refund of total invoice is given. If for any reason we have to cancel, full refund is offered and we will try and provide an alternative supplier for you.
Access via ramps and or lifts must be available at the venue. This includes load in from the car park into the venue and also within the venue itself. Our carts and equipment cannot be lifted up stairs. Our own ramp can get the carts up no more than two gutter sized steps. Our set up on a mobile table and smaller cart can be maneuvered into more difficult locations within reason. Standard OHS guidelines will be considered.
To be able to operate the coffee cart, we require power onsite at each venue. A minimum of two nearby power points, solely for our use must be available. At least one 15 / 20 amp single phase power point is required if we are using the larger cart. We do not use power boards.
We are suited to an indoor environment where the surface can be easily cleaned. If you prefer us to work on a carpeted area, we will endeavour to cover the area to avoid excessive stains. If you prefer us to work outdoors, we will consider an undercover or sheltered option on flat stable ground. In the event of extreme weather, an indoor option must be made available to us. Extreme weather refers to temperatures below 10 degrees, wind, rain or hail and above 30 degrees, with extreme UV and heat. Please take into consideration Melbourne’s variable and unpredictable weather, along with the comfort of your guests.
The earliest bump in time we offer is 45 minutes to 1 hour prior to your requested serving start time. An earlier arrival may occur at times depending on traffic conditions. We do not charge for bump in and pack down.
An onsite contact with his or her mobile number must be advised prior to our arrival. If an access card is required and / or security need to let us in and out of areas, we require assistance onsite from a staff member. If access is an issue on the day and / or a reasonable attempt at helping us gain entry and set up isn’t acknowledged, we reserve the right to leave with no refund given.
Whilst onsite at your function, we will not tolerate any form of aggression, intimidation, attitude or ego’s towards any of our staff members. It is at our discretion how we choose to deal with these situations if they arise. We are here to provide and deliver a first class café experience to your doorstep. If our staff members feel they are not comfortable staying in a certain environment and nothing has been done to rectify the problem after expressing concern, our staff have the right to pack up and leave with no refund given.
In the extreme case that we cannot make your event and / or we break down or have any of our serviced machinery breakdown at / or prior to your event, a full refund will be given. We will do everything within our power to replace faulty equipment quickly and / or provide another supplier so that your event can carry on.
It is at our discretion which coffee cart set up we choose to bring to your function.
Looking for delicious coffee and friendly barista service?
Get in touch to enquire about your next prepaid indoor function.